Exchanges and returns

Shipping & Returns

Free shipping on every U.S. order. No minimum, no fine print.

Returns

Not the right pair? No worries. Just let us know and initiate your return within 14 days of delivery. Shoes must be unworn and in the original box. A $10 return label fee will be deducted from your refund.

Prefer store credit? We'll waive the fee.

Exchanges

Wrong size, wrong color, or just not feeling it? Free exchange — we'll get you the right pair.

A note from us

We're a small team and we appreciate your patience. Please help us take care of the box it arrives in — it's part of how we make sure every pair can be checked and passed on cleanly if needed. Allow up to 5 business days for processing. We'll keep you updated the whole way.

Start a Return or Exchange

Log into your Moondeck account at moondeck.co/account to get started. If you need help, reach out at returns@moondeck.co.